At Al Nhoor Ventures, we strive to provide fresh and high-quality bakery products to our customers. Due to the perishable nature of our products, we follow a strict Refund & Cancellation Policy.
1. Order Cancellation
Before Order is Processed
- Orders can be cancelled within [time limit, e.g., 1 hour] of placing the order.
- Once the order is confirmed and preparation has started, cancellation is not allowed.
After Order is Dispatched
- Orders cannot be cancelled once they are dispatched for delivery.
2. Refund Policy
Since bakery products are perishable:
- We do not accept returns once the product is delivered.
- Refunds will only be provided in the following cases:
- Damaged or spoiled product received
- Wrong item delivered
- Missing items in the order
To request a refund, customers must contact us within [24 hours] of delivery with clear proof (photo or video).
3. Refund Process
- Once your request is approved, the refund will be processed within [5–7 business days].
- Refunds will be credited to the original payment method used during purchase.
- Shipping or delivery charges are non-refundable unless the error is from our side.
4. Non-Refundable Items
Refunds will NOT be provided for:
- Change of mind after delivery
- Incorrect address provided by the customer
- Failed delivery due to customer unavailability
- Slight variations in product appearance or packaging
- Delays caused by third-party delivery services
5. Order Modification
- Once an order is confirmed, it cannot be modified (product change, quantity change, or address change).
- Please double-check your order details before completing payment.
6. Quality Assurance
We ensure all products are freshly prepared and carefully packed. If you face any quality issues, please contact us immediately so we can resolve it quickly.
7. Contact Us
For any refund or cancellation requests, please contact us at:
Al Nhoor Ventures
Email: alnhoorventures2021@gmail.com
Phone: +91-9884268376
Address: [your business address]